Refund Policy

Your happiness is our priority. If something goes wrong, we'll make it right.

100% Refund Guarantee

If your gift is not delivered on the scheduled date due to our fault, we offer a full refund or free re-delivery — your choice.

Damaged or Wrong Items

Email a photo to support@sendmygift.online within 24 hours and we'll replace or refund within 3-5 business days.

Cancellations

Orders can be cancelled free of charge up to 12 hours before the scheduled delivery time. Cancellations after this window may be subject to a partial refund depending on order status.

Refund Processing

Refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.